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BIM Support Team


Kelly Lux

Office Manager/Referral Coordinator

Our practice manager Kelly is passionate about integrative medicine and supporting the body with a holistic approach, so she's felt right at home here at BIM since 2021. Benton has played a huge roll in her health journey as a patient as well. She enjoys being in an environment where she is continually learning from the providers and our patient population. Kelly is always available for our patients' needs and unrolling the newest services Dr. Benton offers.  Kelly and her husband recently became homeowners and love spending spare time playing with their golden retriever, Banks and hosting family and friends.

Abigail Schopen, CMA

Front Desk Administrator/Medical Assistant

Abigail is our wonderful front desk administrator and medical assistant. She graduated with her AAMA certification in 2017, began with us in 2018, and then took a break to go back to school in 2020. She returned to us after graduating (and marrying the love of her life) in 2023.  On the weekends Abigail is a theatre tech and an award-winning film director, and she & her husband are expecting their first son this summer.


Rachael Casale

Phlebotomist/GAINSWave® Specialist

Rachael, is our resident phlebotomist and sexual health specialist. Earning her phlebotomy certification in 2022, Rachael came to Charlotte from Long Island in 2023. When not serving patients here or at the hospital, you'll catch Rachael making nutritious meals for her daughter and relaxing with her favorite TV shows.

Delia Springs

Intake Specialist/Medical Assistant

Delia is our administrative extraordinaire.  She started her career in the medical field in 2017 and joined the BIM team in 2020.  Delia is a pleasant voice on the phone, assists with administrative duties, and clinical procedures.  After work, you'll catch her learning a new dance or spending quality time with her 4 kiddos.  She has a passion for helping people and watching people change their lives.

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